For this role my client are seeking candidates who are passionate about security, great at communicating and have experience with optimising endpoint security technologies to deliver high standards within a service- oriented environment.
Responsibilities
Configuring, maintaining, and reporting on both on-prem and cloud-based endpoint security services including anti-malware, endpoint threat detect and response, application control, host- based intrustion detection/prevention, and personal firewall
Working with security vendors such as Sentinel One (must have), Microsoft, Trend Micro, McAfee, Broadcom Symantec, Crowdstrike, Carbon Black, Airlock Digital
Liaise and troubleshoot with other support teams, account teams, 3rd party vendors, suppliers and customers where required in support of service delivery and excellence
Support investigations of potential security violations, threats, and breaches
Provide engineering technical support and/or assistance to Projects (including build, implementation, and configuration)
Assisting in security assessments where required to ensure adherence to customer specific security policy, procedures, and industry standards
Key Skills and Qualifications
2+ years experience working within either: a medium to large enterprise managed services provider OR a medium to large consultancy organisation
3+ years demonstrated experience working with standard operating systems, including install, configuration, operational troubleshooting, and patching: Windows, Linux, MacOS
2+ years' experience in installation, configuration and remote support of endpoint security related products and services including: Sentinel One Singularity™ Endpoint (must have), Microsoft Defender for Endpoint, Trend Micro Deep Security / Apex One, Palo Alto Traps Advanced Endpoint Protection, Carbon Black Endpoint Protection, Crowdstrike Falcon Host, Broadcom Symantec Endpoint Protection
Either: Diploma/Certificate/Degree in Information Technology (Security preferred) OR relevant industry/vendor certifications such as Security+, SSCP, Microsoft AZ-900, Microsoft SC-200
Experience in customer service support including the handling and resolution of customer escalations, incident handling, and Priority 1 incident response
Experience in implementing, configuring, and supporting dedicated and/or hybrid cloud workloads on any of the following: Amazon Web Services, Microsoft Azure, Google Cloud Platform
Proficiency with one high-level programming or scripting languages
Understanding of the TCP/IP and networking concepts (OSI model)
Understanding of core infrastructure technologies
Understanding of known IT security control functions
Understanding of Australian ISM, Essential 8, ISO 27001, NIST CSF and/or other industry recognised security frameworks / standards
Strong team player that collaborates well with others to solve problems and actively incorporate input from various sources
**Only candidates able to gain or currently holding a current Australian Federal Government Security Clearance at Baseline will be considered for this role. Australian Citizenship is mandatory.**