Location: South East Melbourne
Reports to: Customer Care Supervisor
Contract Length: 12 months

About Us:
We are a global leader in consumer goods, committed to delivering exceptional products and experiences worldwide. We're seeking a Customer Care Coordinator to manage customer orders and inquiries, using SAP, Salesforce, and Microsoft Excel, on a temporary contract.

Key Responsibilities:

• Order Management: Process customer orders using SAP, ensuring timely and accurate fulfillment.
• Customer Support: Handle inquiries and resolve issues promptly, providing excellent service.
• Reporting: Use Microsoft Excel to track orders and generate reports.
• Claims management: Assisting customers with their orders or queries regarding their orders
• CRM Management: Update customer information and interactions in Salesforce.
• Collaboration: Work with logistics, sales, and finance teams to ensure smooth order processing and delivery.

Required Skills & Experience:

• 3+ years in customer care or order management, preferably in consumer goods.
• Proficient in SAP and Salesforce - Preferred but not essential
• Intermediate Microsoft Excel skills.
• Strong communication and problem-solving abilities.

Desirable Skills:

• Experience in a global supply chain or logistics environment.

What We Offer:

• A dynamic, supportive work environment.

If you are a detail-oriented, customer-focused individual with experience in SAP, Salesforce, and Excel, apply now!