For this role my client are seeking candidates who are passionate about security, great at communicating and have experience with optimising endpoint security technologies to deliver high standards within a service- oriented environment.

Responsibilities

• Configuring, maintaining, and reporting on both on-prem and cloud-based endpoint security services including anti-malware, endpoint threat detect and response, application control, host- based intrustion detection/prevention, and personal firewall
• Working with security vendors such as Sentinel One (must have), Microsoft, Trend Micro, McAfee, Broadcom Symantec, Crowdstrike, Carbon Black, Airlock Digital
• Liaise and troubleshoot with other support teams, account teams, 3rd party vendors, suppliers and customers where required in support of service delivery and excellence
• Support investigations of potential security violations, threats, and breaches
• Provide engineering technical support and/or assistance to Projects (including build, implementation, and configuration)
• Assisting in security assessments where required to ensure adherence to customer specific security policy, procedures, and industry standards

Key Skills and Qualifications

• 2+ years experience working within either: a medium to large enterprise managed services provider OR a medium to large consultancy organisation
• 3+ years demonstrated experience working with standard operating systems, including install, configuration, operational troubleshooting, and patching: Windows, Linux, MacOS
• 2+ years' experience in installation, configuration and remote support of endpoint security related products and services including: Sentinel One Singularity™ Endpoint (must have), Microsoft Defender for Endpoint, Trend Micro Deep Security / Apex One, Palo Alto Traps Advanced Endpoint Protection, Carbon Black Endpoint Protection, Crowdstrike Falcon Host, Broadcom Symantec Endpoint Protection
• Either: Diploma/Certificate/Degree in Information Technology (Security preferred) OR relevant industry/vendor certifications such as Security+, SSCP, Microsoft AZ-900, Microsoft SC-200
• Experience in customer service support including the handling and resolution of customer escalations, incident handling, and Priority 1 incident response
• Experience in implementing, configuring, and supporting dedicated and/or hybrid cloud workloads on any of the following: Amazon Web Services, Microsoft Azure, Google Cloud Platform
• Proficiency with one high-level programming or scripting languages
• Understanding of the TCP/IP and networking concepts (OSI model)
• Understanding of core infrastructure technologies
• Understanding of known IT security control functions
• Understanding of Australian ISM, Essential 8, ISO 27001, NIST CSF and/or other industry recognised security frameworks / standards
• Strong team player that collaborates well with others to solve problems and actively incorporate input from various sources

**Only candidates able to gain or currently holding a current Australian Federal Government Security Clearance at Baseline will be considered for this role. Australian Citizenship is mandatory.**